Return And Refund Policy
If you are not 100% satified with your purchase, simply return it for a full refund. You can return your purchase for up to 7 days from the date of purchase.
All items purchased online through YQ Online Store are returnable except for products like fabric related products & unwrapped bedlinen (due to the hygiene purposes), kitchen appliances, product from the As-Is, or goods ordered to your specifications e.g. custom-made worktops and damage or wear of product caused by customer. We will pay the return shipping costs if the product is defective or the return is result of our error. If the item is returned for any other reasaon you are responsible for the return shipping amount. No returns will be accepted after 7 days.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Please return your purchase to the following address:
YQ Online Store
No.63, Jalan Rawang Putra 4,
Bukit Rawang Putra, 48000 Rawang,
Selangor D.E., Malaysia.
We are always here to help, if you have questions, please email to firstname.lastname@example.org or call our customer service team at (+6)03 6093 4519